Frequently Asked Questions

We use a blend of high-quality natural ingredients and safe, effective synthetic compounds. We believe in "smart beauty" – using the best ingredients regardless of origin, as long as they're safe, effective, and sustainable.

No, all Stainless Beauty Home products are paraben-free. We use alternative preservation systems that are gentle yet effective.

Some products are fragrance-free, while others contain natural essential oils for a subtle scent. Each product page clearly indicates whether it contains fragrance. For sensitive skin, we recommend our fragrance-free options.

We source ingredients from trusted suppliers worldwide, prioritizing sustainable and ethical sources. Our key ingredients like shea butter come from women's cooperatives in Ghana, and our green tea is sourced from organic farms in Japan.

Most of our products are formulated to be non-comedogenic (won't clog pores). Products that are particularly suited for acne-prone skin are clearly labeled.

Never. We are proudly cruelty-free and never test on animals at any stage of product development. We also require our suppliers to certify that their ingredients are not tested on animals.

Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest. Follow the prompts to enter your shipping and payment information.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.

We process orders quickly to get them to you as soon as possible. Please contact us within 2 hours of placing your order to make changes. After that, we cannot guarantee modifications as your order may already be in fulfillment.

Yes! New subscribers receive 15% off their first order when they sign up for our newsletter. Look for the sign-up form at the bottom of our homepage.

Absolutely. Our website uses 256-bit SSL encryption and we are PCI-DSS compliant. We never store your full payment details on our servers.

Shipping costs vary by location and order value. Standard shipping within the US is $5.99, or FREE for orders over $50. International rates start at $12.99. Visit our Shipping Information page for complete details.

US orders typically arrive in 3-5 business days. Express shipping takes 2 business days. International delivery ranges from 5-18 business days depending on the destination. All times are estimates from the ship date.

Yes! We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for more information.

If your package hasn't arrived within the estimated timeframe or arrives damaged, please contact us immediately. We'll investigate with the carrier and either reship or refund your order based on the situation.

Yes, we ship to PO boxes via USPS. However, express shipping options may require a physical street address. Please ensure your shipping address is complete and accurate to avoid delays.

We offer a 30-day satisfaction guarantee on all unopened products. For opened products, we accept returns within 14 days if you experience any adverse reactions. Contact our support team to initiate a return.

To initiate a return, please email us at returns@stainlessbeauty.com with your order number and reason for return. We'll provide you with a return authorization and instructions. Return shipping costs are the responsibility of the customer except in cases of our error or defective products.

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

Yes, we offer exchanges for items of equal value. The fastest way is to return your original item and place a new order for the desired product. Contact our customer service team for assistance with exchanges.

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs if necessary.

Click on the "Account" icon in the top right corner of our website, then select "Register." Fill in your information to create an account. You can also create an account during checkout.

Click on "Account" then "Forgot Password?" Enter your email address and we'll send you a link to reset your password. For security, the link expires after 24 hours.

Log into your account and navigate to "Account Settings." From there, you can update your name, email address, shipping addresses, and payment methods. Don't forget to save your changes.

You can subscribe to our newsletter at the bottom of any page on our website. Enter your email address and click "Subscribe." You'll receive skincare tips, product launches, and exclusive offers.

Every email we send includes an "Unsubscribe" link at the bottom. Click that link and follow the instructions. You can also update your preferences in your account settings.

Yes, it's safe. We use industry-standard encryption and never store full payment details on our servers. Saved payment information is tokenized for your convenience and security.